Shipping
Where do you ship to?
Morphe UK ships to addresses within the United Kingdom. Shipping availability and delivery times may vary by location. We currently ship to:. Orders placed on https://uk.morphe.com are fulfilled from our UK operations and are best suited for customer
Do you ship to PO Boxes?
Yes, we ship to PO Boxes using the Standard shipping method. Selecting 2-Day or Next Day will delay processing and change your shipping method to Standard.
Do you ship on weekends?
No, we do not process or ship orders on Saturdays or Sundays. Any orders placed after our Friday cutoff time will be processed on the next business day, typically Monday. You'll receive a confirmation email with tracking information as soon as your o
Do you offer free shipping?
Yes! We offer free delivery within the United Kingdom for orders totaling £30 or more (after discounts are applied, but before shipping charges, taxes, or other fees). If your order is under £30, the standard delivery charge is £3.95. We also ship to
What are the shipping times for my order?
Shipping times vary depending on your location and the method selected at checkout. Delivery times may also be affected during promotions, holidays, or by unforeseen delays. If you have any concerns about your shipping timeframe, please reach out to
How can I track my order once it has shipped?
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for the tracking information to start updating. You can use this tracking number to monitor the status of your deli
What should I do if my package is lost or delayed?
If you suspect your package is lost or experiencing an unexpected delay, please contact our customer service team as soon as possible. We’ll collaborate with the shipping carrier to investigate the issue and keep you updated on the status of your pac
What should I do if my order has missing or wrong items?
We apologize for any inconvenience if you have received your order and found that items are missing. Please follow these steps to report the issue:. Our team will investigate the issue promptly and work to resolve it for you. We appreciate your patie
What should I do if my package is marked as "Return to Sender"?
If your tracking shows that your package has been marked as Return to Sender, this usually means the carrier was unable to deliver your order. Common reasons include:. • An incomplete or incorrect shipping address. • The package was refused at
How Does Next Day Delivery Work?
We offer Next Day Delivery within the United Kingdom for £5.95. To qualify:. Please note: This option is only for deliveries within the UK. Cut-off times and availability may change during promotional periods or unforeseen delays. During postage stri
My Tracking Says My Parcel Is Damaged Beyond Repair — What Should I Do?
If your order was not delivered and the shipping carrier has updated the tracking to show the parcel was damaged beyond repair, we’re here to help. What happens next:. Once a carrier confirms a parcel cannot be delivered due to damage, we can offer o