Morphe - UK

If your order was not delivered and the shipping carrier has updated the tracking to show the parcel was damaged beyond repair, we&#x2019;re here to help.What happens next:Once a carrier confirms a parcel cannot be delivered due to damage, we can offer one of the following options:&#x2022; Replacement &#x2014; if the item(s) are currently in stock &#xA0;&#x2022; Refund &#x2014; issued to your original payment method &#xA0;How to get help:Please contact us with your order number and let us know whether you&#x2019;d prefer a replacement or a refund.If you need assistance, reach out to us at through our<a href="https://uk.morphe.com/pages/contact" target="_blank" rel="noopener noreferrer"> Contact Form</a>, and we&#x2019;ll take care of it from there.

If your order was not delivered and the shipping carrier has updated the tracking to show the parcel was damaged beyond repair, we’re here to help. What happens next:. Once a carrier confirms a parcel cannot be delivered due to damage, we can offer o

My Tracking Says My Parcel Is Damaged Beyond Repair — What Should I Do?

Shipping

What is Morphe Insiders?

When does the Morphe Insiders program start?

What are the tiers in the Morphe Insiders program?

What are the benefits of the Rising Star tier (0-299 points)?

What perks are included in the Hotshot tier (300-599 points)?

What benefits can Icon tier members (600+ points) enjoy?

How do I earn points in the Morphe Insiders program?

Will my existing points carry over to the Morphe Insiders program?

How do I opt into the Morphe Insiders program?

Can I move up to a higher tier in the Morphe Insiders program?

How often will new challenges and rewards be introduced in the Morphe Insiders program?

What happens if I have more questions about the Morphe Insiders program?

Where is my birthday reward?

Do I pay for shipping when using a promo code or voucher from Morphe Insider or the Artistry Collective?

Morphe Insider Loyalty Rewards

How do I place an order?

Do you have a quantity restriction?

What payment methods do you accept?

What is Klarna?

Do you accept pre-paid gift cards?

Can I use my Morphe e-gift card at Superdrug, Selfridges, or other locations that sell Morphe products?

How do I pay with a Morphe e-gift card?

How do I apply a discount code?

Is there a pro discount for makeup artists?

What is a hazmat product?

Can I modify, change address or cancel my order after it's been placed?

Do You Offer Gift Wrapping or Personalized Messages with Orders?

Troubleshooting Errors at Checkout

Why isn’t my 15% welcome discount code working?

Can I change my payment method after placing my order?

I accidentally shipped my order to the wrong address. What can I do?

Placing an Order

How can I check the status of my order?

How long does it take for an order to be processed and shipped?

Why does my tracking number show as invalid?

What do the different order statuses mean?

I Didn’t Receive a Confirmation or Shipping Email – What Should I Do?

I received my tracking number, but it's not working. What should I do?

How Hazmat Items Affect Expedited Shipping and Delivery Times

Order Status

Has the Christmas delivery cutoff passed?

Where do you ship to?

Do you ship to PO Boxes?

Do you ship on weekends?

Do you offer free shipping?

What are the shipping times for my order?

How can I track my order once it has shipped?

What should I do if my package is lost or delayed?

What should I do if my order has missing or wrong items?

What should I do if my package is marked as "Return to Sender"?

How Does Next Day Delivery Work?

What is your return policy?

What does "Satisfaction Guaranteed" mean?

Can I return a product after the 30-day period?

Is there any cost associated with returns?

What should I do if I receive a damaged or defective item?

Can I return an item I purchased from uk.morphe.com to a retail store?

How do I check the status of my return?

What to Do If You Have an Issue with a Gifted Morphe Product

Returns

What does “Period After Opening (PAO)” mean on my Morphe product?

Does Morphe still offer in-store Masterclasses?

Do you offer product samples?

Can I request a gift receipt for my order?

Are Morphe products cruelty-free?

Are Morphe products gluten-free?

How do I know if my Morphe purchase is authentic?

How do I clean my Morphe makeup brushes?

How can I collaborate with Morphe?

Can I purchase individual shades from a Morphe palette?

What Morphe products are non-comedogenic?

Frequently Asked Questions

Understanding Travel Brush Sets: What Makes Them Unique?

Can I travel with Continuous Setting Mist?

Which Bake & Set Setting Powder shade is right for me?

How do I know if a Morphe Product is Vegan

How Do I Choose the Right Cloud Light Powder Shade?

How Do I Access More Product in the Bi-Liner Dual-Ended Gel Pencil?

Say hello to Lightform Extended Hydration Foundation

What was the impetus or reason behind creating Lightform?

What was the product development process for Lightform like?

What are the skincare ingredients within the formula and what can a consumer expect them to do?

How is Lightform different from other foundations?

What should consumers expect when they first apply it versus a week or two later?

What are some Morphe products that will work really well with Lightform?

Lightform Extended Hydration Foundation

The Beauty of Silver Ions

What are silver ions?

How effective is the silver ion technology?

How are the silver ion-infused bristles made?

Do I still need to clean my makeup brushes?

What makes the new Morphe Brushes unique?

How do I choose the right face brush for foundation and powder?

What face brushes are best for concealer application?

What are the best brushes for blush, bronzer, and highlighter?

Which brushes should I use for eyeshadow and eyeliner application?

What brushes are recommended for brows?

What sets are available for a complete brush collection?

Why do I still need to replace silver ion-infused brushes after a year?

Do silver ions wear off faster with frequent cleaning?

Morphe Brushes Reimagined

Products

How can I become a Morphe wholesale partner?

Wholesale

How to Use A Sunscreen Setting Spray In Your Makeup Routine

Two Festival Makeup Looks With Meredith Duxbury

4 Lip Liner Tricks That Serve

#MORPHEFEST: Your Festival Season Must-Haves For Any Occasion

How To Make Your Festival Makeup Last

Should I Apply Setting Spray Before Or After Setting Powder?

Make the Most of your Setting Powder

The Ultimate Guide To Cleaning Your Makeup Brushes

Artistry Diaries

My Tracking Says My Parcel Is Damaged Beyond Repair — What Should I Do?Updated 3 hours ago